Get in touch
We'd love to
hear from you
Whether you have a question about an order, need help finding the right gift, or want to talk about corporate gifting — we're here and we'll get back to you promptly.
Send us a
message
Fill in the form and we'll be in touch within one business day.
Email us directly
hello@embergifts.co.nz
The best way to reach us. We check this daily and respond to every message personally — not with an automated reply.
Order enquiries
Have your order number ready
If you're getting in touch about an existing order, including your order number in the message helps us find and resolve it faster. You'll find it in your confirmation email.
Business hours
Monday – Friday
We're based in Aotearoa New Zealand. Messages received outside business hours will be answered the next working day.
Corporate gifting
Sending to multiple people?
For bulk orders, branded story cards and corporate gifting programmes, visit our Corporate Gifting page or select Corporate Gifting Enquiry above.
Our promise
Every message is read and replied to personally. We don't use ticketing systems or automated responses. If you've written to us, a real person will write back.
You might also find your answer here
Delivery
Shipping & Delivery
Timeframes, costs, rural delivery and Saturday options across Aotearoa.
Business
Corporate Gifting
Bulk orders, branded story cards and gifting programmes for teams and clients.
Find a gift
Browse All Boxes
Not sure what to get? Browse the full EMBER collection and find the right one.